Yorkshire Building Society and Citizens Advice partnership
Yorkshire Building Society
Client: Citizens Advice
In May 2021, we launched an innovative pilot with Citizen Advice to fund their advisers in six of our branches to provide free, face-to-face independent advice to members of the public across a range of issues, including financial wellbeing. The programme has supported nearly 600 individual people in the first eight months, with six in ten people helped not existing Yorkshire Building Society customers and over 40% returning for help two or more times. As a result of this success, in March 2022, we’re expanding our partnership and reach into a further 12 Yorkshire Building Society branches across the Yorkshire and North West.