Yorkshire Building and Age UK
Yorkshire Building Society
Client: Age UK
Older people who were still recovering from the physical and mental impacts of the pandemic, are now facing difficult financial decisions to try and keep their head above water. Our partnership is helping older people overcome the challenges they face today, but also to better prepare them for future. So far we’ve helped over 3,950 older people with holistic information and advice, whilst helping identify vital additional income to help them navigate this crisis.
In addition, we’ve utilised our combined reach and expertise to support older people in communities across the UK. We’ve been able to work together to upskill YBS colleagues to better support older customers they are concerned about and help YBS colleagues to support older people in their communities to stay connected, by improving their digital skills and confidence.