HEAT (Home Energy Advice Team)

Scottish Power and The Wise Group

 

The Wise Group is a leading social enterprise, building bridges to opportunities across Scotland and North East England. Scottish Power has been working in partnership with the Wise Group for over ten years to facilitate the Home Energy Advice Team (HEAT) service.
 
As part of this partnership, Scottish Power provides funding support through the Industry Initiative element of the Warm Home Discount programme. HEAT provides an inclusive service across tenure to support households that are either in fuel fear, fuel poverty or if they reside within an SIMD area.
 
Initially, our HEAT support was available to households solely within Glasgow and Inverclyde. However, recognising the continued need to tackle fuel poverty, HEAT has now been extended to include the neighbouring geographical areas. This dedicated in-home service offers hand-holding assistance to resolve any energy related issue and equips the household with the tools to manage their energy confidently.
 
Through our partnership working, we have created an open and trusted relationship that ensures we carry out joint governance and development for our support to maximise the impacts of the HEAT Customer engagement. From this, we are able to effectively ensure that the most vulnerable households have access to expert energy advocacy support.

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